Suggestions?--Can't move screen to take survey / and other survey issues.
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by mrjackoboy
I have had a pop up twice now asking if I want to complete a survey. I have clicked yes twice, but no survey appears.
I love surveys almost as much as this project ๐ so am quite disappointed I am not getting to complete it
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by dlpartner
Same thing happening to me. Are you using Chrome? I might go back over to Firefox and classify to see if the next survey that pops up will come up there. One thing I haven't examined yet is whether or not it's caused by the Chrome Ad Blocker Plus add-on. Maybe since the survey is a pop-up the blocker prevents it from launching.
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by bnybny
I'd like to take the survey that keeps popping up, but the screen freezes and I can't move it to see the questions. Any suggestions? Thanks!--bnybny
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by Capella05 moderator
I have never had a pop-up to take a survey... Do you know the URL address of the page that this occurs on?
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by Geek2
It keeps showing on mine as well, I keep clicking (both from pc and ipad) and nothing ever shows up... Capella, it shows on the normal classifying page, you'll be half way through classifying a galaxy and it just pops up! Next time it happens I'll try and do a print screen!
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by canfieldfive
@Geek2 I noticed the same thing- if it happens to me again I'll get a shot too (I'm on a PC). I'd love to find out what the quizzes are. ๐
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by Capella05 moderator
Weird - I have never had it.
What OS and browser are you using? And if you can get a screenshot that would be really helpful!
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by majortim
FF-user here, turned both pop-up-blocker and AdBlock off, but couldn't open the survey. Perhaps it's a js-thing.
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by Capella05 moderator
Moving this to Help - > Bugs
The issue has been raised by other users - but we need to know your OS / browser configuration to pinpoint the issue.
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by Geek2
I use mainly my ipad iOS 6 (I think!)
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by Geek2
Now I have a print screen and I can't post it here! ๐
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by klmasters scientist, admin
I have an little image button above my edit box. If you upload the screen shot somewhere on the web (e.g. one of the photo sharing websites) you should be able to post it using that.
The surveys appear only for a small number of randomly selected users, although if you have selected you want to participate you will in some cases be tagged to get a series of surveys after set numbers of classifications. They are either surveys to try to understand the educational benefits of Galaxy Zoo (ie. do volunteers learn about science/galaxies by participating), or in some cases to understand the motivations of why people spend time classifying. We can also use some of the answers to help us improve the experience for volunteers in future versions of Galaxy Zoo (e.g. we might include a higher fraction of pretty galaxy images, if we discover that that will help).
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by canfieldfive
Not sure if this is the right thread, but I thought I'd post my OS info - I'm running Windows 7 (64 bit) and using the newest version of Mozilla Firefox. I do have NoScript and AdBlock but they're turned off for this page.
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I have taken this opportunity to as about a problem I am having regarding surveys. I have been classifying for some months now - and completed many thousands. I regularly get asked if I wish to take part in a survey - I always tick yes - but nothing ever happens. Not sure what the problem is, but I would love to take part in surveys.
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Just wanted to add that the same thing has happened to me a couple times. Must be a glitch?
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by Capella05 moderator
FYI - So we can keep all the survey bug reports in one place, I have just merged several duplicate threads into this one.
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by canfieldfive
Okay, here's a screenshot of what I see when the box pops up- I click "Yes!" and the box disappears, leaving me at the classification page I was on (and leaving me feeling a bit deflated too. lol).
Is everybody else pretty much seeing the same thing?
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by Lynzw
yup having the same problem as canfieldfive
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I keep getting asked to answer questions for a survey but when I agree nothing happens???
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by ElisabethB moderator
Hi Hugh Thompson and welcome to the Zoo,
The surveys were retired a long time ago. It is weird that you still get that message. just ignore it.
Happy hunting ! ๐
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Sometimes I get them too, Hugh and ElisabethB.
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by Capella05 moderator
Merging this thread with the existing survey discussion.
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Thanks Elizabeth, must be some sort of cosmic echo : )
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by Geek2
I got the survey pop-up just now!
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by ElisabethB moderator in response to Geek2's comment.
Just ignore it. The quizzes got retired a long time ago. it is a known bug.
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