Galaxy Zoo Talk

Need help for a fellow GZ citizen scientist

  • Abe_Hoekstra by Abe_Hoekstra

    Leonie van Vliet contacted me and she can't log in to Zooniverse anymore. Could a moderator or someone from the science team contact me? I will give you her email address and maybe you can help her solve the problem.

    Cheers, and a Happy New Year,
    Abe

    Posted

  • Budgieye by Budgieye moderator

    I see you have made it a topic in the Zooniverse website. Can Leonie get messages from Zooniverse?

    Pmason(Pmason) January 6th 2018, 1:40 am Since this is a problem unique to one
    individual - it is almost certain to be due to some combination of
    circumstances of that individual - browser, add-ons, etc, though there
    is a remote possibility the user name was blocked. So to help out the
    folks you are asking to solve it perhaps supply some details - see the
    suggested format in troubleshooting. They will need at least the
    user_name. I am not sure how easy it is for them to get it from a real
    name unless that is also the display name - at the minimum it would be
    an additional search. Also could try registering another username (to
    see if the current name is blocked) . If possible provide other
    details such as if email notifications are still being received? How
    long ago did the problem start? Other possible action as suggested
    above - try another browser; disable all add-ons - if it then works
    bring them back one by one to see which is a problem; force an update
    of the browser; clear caches and check for firewalls or blocked
    websites from the user end.

    https://www.zooniverse.org/talk/14/513584?page=1&scrollToLastComment=true

    Posted

  • Budgieye by Budgieye moderator

    Problem is now apparently resolved.

    Posted

  • ElisabethB by ElisabethB moderator

    Hurray ! Leonie is back ! ๐Ÿ˜„

    Posted

  • Abe_Hoekstra by Abe_Hoekstra

    Just received an email. She got some help from her daughter and the problems are solved ๐Ÿ˜ƒ.

    Posted